IT Systems Analyst

Job Overview

Do friends and family constantly treat you as their personal tech support?   Are you the type of person who enjoys continuously learning and sharing ideas with team members?  Do you feel an authentic sense of accomplishment when you’ve discovered the root cause of an issue?  HealthRIGHT 360’s IT Department is looking for a knowledgeable, organized, and detail-oriented team player with excellent interpersonal skills to support the agency’s network operations.   Join our team of dedicated individuals committed to supporting those treating people in need of substance abuse, mental health, and primary care treatment.

Key Responsibilities

-Responsible for maintaining as close to 100% uptime of all network resources as possible.
-Diagnoses and repairs network hardware and software problems for all departments
-Develops and implements policies, procedures and protocols for network and computer maintenance, operation, purchases, and use.
-Along with other members of the Network Division, provides desktop support to all staff.
-Provides servicing, repair, and upgrades for all agency networks and computers.
-Analyzes and evaluates current and future computer, network, and data needs for agency.
-Recommends, designs, and implements network projects.
-Oversees planning, organizing, and coordination of all computer and network-related training.
-Develops relations with vendors, keeping current on developments in hardware, software, and training.
-Develops and maintains accurate IT equipment tracking systems.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

-BA or BS in technical field and 1-2+ years’ experience OR 3-5+ years’ work experience in a technical desktop/network support position.
-Valid CA Driver’s license and vehicle for frequent visits to our facilities in the Los Angeles area. Occasional travel to the San Francisco Bay and San Diego areas.
-Knowledge of and ability to manage Windows 2008/2012/2016 networks, Exchange 2010/2013/2016, Office 365, and SharePoint.
-Familiar in networking theory and administration.
-Knowledge of troubleshooting and repairing network and computer hardware and software.
-Knowledge configuring and installing network operating systems.
-Knowledgeable in more advanced networking, VLANS, network monitoring, command line router configuration, etc., preferred
-SQL experience preferred
-Familiarity with Citrix XenApp or similar desktop publishing solutions and thin client operating systems preferred
-Strong problem-solving skills.
-Ability to communicate highly technical information in a clear, concise manner to non-technical users.
-High degree of accuracy and attention to detail.
-Ability to communicate effectively on the telephone.
-Ability to complete complex technical tasks under pressure.
-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.

 

Compensation: TBD
Type: Hourly/ Non-exempt
Status: Full Time
Benefits: HealthRIGHT 360 offers a competitive benefits package
City: Los Angeles
Hours/wk: 40

Job Location